Support in High-Stakes Situations
Complaint and outbreak-related situations can be stressful, disruptive, and potentially damaging to a business. They require careful thinking, calm communication, and a clear understanding of food safety risk.
Jodi has investigated hundreds of foodborne illness complaints and outbreaks. That perspective helps businesses slow the situation down, focus on what matters most, and respond more thoughtfully.
"These are serious situations, but clarity and experience can make a meaningful difference in how a business responds."
~ Jodi Pessel
What This Support can Include
Guidance when a foodborne illness complaint affects your business
Support navigating outbreak-related concerns
Help understanding food safety risk factors and possible next steps
Practical support organizing information and thinking through response needs
Guidance focused on protecting people and supporting the business
Why Work With Jodi
This is an area where experience matters. Jodi has seen these situations from the regulatory side and understands the seriousness, sensitivity, and food safety implications involved.
Frequently Asked Questions
Can you help if my restaurant received a foodborne illness complaint?
Yes. Food Safety Matters can help you understand the situation more clearly, identify key food safety concerns, and think through practical next steps.
Do you investigate outbreaks?
Jodi has extensive outbreak and complaint investigation experience from her regulatory background. Food Safety Matters provides consulting and guidance support designed to help businesses respond more effectively.
Should I wait to get help?
High-stakes situations rarely improve through delay. Early guidance can help the business respond with better clarity and stronger organization.
If Your Business is Facing a Complaint-Related or Outbreak-Related Situation, do not Work Through it Alone
Talk with Jodi about what is happening and what the right support and next steps should be to help your business through this.